Carla Bourque

Carla founded Epic Advisors to support  B2B SaaS companies through transformational moments, bringing deep CEO and operating experience from global brands including Nestle, Nielsen, Buddy Media, SimilarWeb, and Rebrandly. In partnership with global PE and VC firms, she's guided portfolio companies through complex transformations, raised over $3 billion in growth capital, and executed multiple exits at 5-10x returns.

Known for leading bold change and innovation at critical inflection points, Carla and the Epic Advisors team consistently deliver value when the stakes are highest. 

Feather Hickox

Feather drives global marketing strategy at Epic Advisors, bringing deep B2B SaaS go-to-market expertise from scaling high-growth technology companies and premium consumer brands, including Restoration Hardware, FICO, Duetto, Rebrandly, and Cognizant. Through leadership roles spanning enterprise software, hospitality technology, and financial services, Feather has consistently transformed market positioning and established companies as category leaders in competitive markets. Known for architecting data-driven marketing strategies that accelerate growth, Feather delivers breakthrough results when market differentiation matters most.

Carl Lytikainen

Carl leads Customer Operations strategy at Epic Advisors. He's scaled customer organizations from $20M to $250M+ for companies like Eltropy, Duetto, Mindbody, and Dell—working with both PE and VC-backed B2B SaaS businesses. Carl builds high-performing teams across customer success, support, and professional services, using AI-driven solutions to improve retention, expand margins, and lift NRR and CSAT. A hands-on change agent, Carl is recognized for moving with urgency, aligning cross-functional execution, and developing durable systems that perform at scale. He delivers through cross-functional alignment and operational excellence that delivers value well beyond his engagement.

Michael Tupanjanin

Michael brings deep operating experience to Epic Advisors, combining rare early-AI expertise with a proven track record of scaling B2B SaaS and software companies from $20M to $300M+ ARR across the US and Europe. Through senior leadership roles spanning CRO, COO, and CEO — including FAST Search's $1.2B acquisition by Microsoft and a $1B+ exit at Sitecore — Michael has consistently driven AI-driven product differentiation, international expansion, and post-deal transformation at critical inflection points. Known for operating at the intersection of AI, data, and revenue growth, Michael delivers the strategic clarity and operational precision that PE sponsors and management teams need when enterprise value is on the line.

SME Leaders

Epic Advisors curates a dynamic network of senior functional experts across critical SaaS disciplines—GTM Product, AI/ML, Engineering, Revenue Operations, Finance, Customer Success, Data & Analytics, and Security & Compliance. This agile team model ensures that clients receive the exact right combination of specialized expertise for their unique transformation needs—whether implementing AI capabilities, optimizing customer lifecycle management, or architecting secure, scalable revenue systems. Our SME leaders bring hands-on experience from leading technology companies and integrate seamlessly with client teams to deliver measurable outcomes when specialized knowledge and execution speed are essential.